Leader’s Playbook to supplement “The New Chapter at Maplewood Branch”
Introduction
(For Supervisors Navigating Legacy, Loyalty, and Change)
1. Acknowledge the Legacy Immediately
Why: Staff loyalty to the former supervisor is emotional capital; respect it before trying to earn your own.
How: On day one, recognize your predecessor’s contributions publicly. Use their name. State that you’re not here to replace their spirit but to continue the branch’s story.
2. Listen Before You Lead (First 30–45 Days)
Why: Demonstrates humility and builds trust.
How:
Schedule one-on-one meetings with every team member.
Ask:
1. What do you love most here?
2. What would you like to see more of?
3. What drives you crazy?
Avoid making major changes until you understand rhythms, values, and pressure points.
3. Invite Collaboration Early
Why: Shared ownership smooths resistance to your leadership.
How:
Involve staff in solving the first big problem or event.
Make it clear you trust their institutional knowledge.
4. Introduce Changes Gently, with Context
Why: Sudden change can feel like erasure of the old leader’s work.
How:
Make small, visible improvements tied to staff feedback.
Always explain the why before the what.
Pilot programs before committing system-wide.
5. Keep the Stories Alive
Why: Honoring the past makes space for the future.
How:
Encourage staff to share predecessor stories.
Participate in them; ask questions, laugh, learn.
Frame new successes as part of the branch’s ongoing legacy.
6. Build Your Own Trust Currency (Months 3–6)
Why: Eventually, you must be valued for your own contributions.
How:
Be visible in day-to-day work (step in, pitch in).
Celebrate team wins loudly and often.
Model transparency and fairness.
7. Know the Turning Point Signs
Staff refer to you by name without “the one after…”
Longtime staff ask for your input before assuming your answer.
Team begins telling “new” branch stories that feature you.
Playbook Mic Drop:
“You don’t replace a legacy: you inherit it, honor it, and then earn your own chapter in the story.”